Privacy Policy

This Privacy Policy describes the steps taken by Soket, LLC (“Soket”) to safeguard the privacy rights of individuals who visit our Web sites (“Visitors”) located at www.soket.com (the “Soket Web Site”) or individuals or organizations (“Customers”) who use Soket’s web-based technical Platform through Customer’s End Users (“End Users”). Our primary mission at Soket is to offer the Soket Platform to assist growing businesses with the management and cultivation of their online presence. In our pursuit of these business objectives, and in the manner in which we interact with Users of our service, we adhere to fundamental principles of transparency, user control and data security.

Website Visitors

Like most Web site operators, Soket collects “non-personally-identifiable” information of the sort that Web browsers and servers typically make available, such as browser type, language preference, referring site, and the date and time of each visitor request. We collect this type of “non-personally-identifiable” data in order to better understand how Soket Visitors use the Soket Web Site. From time to time, Soket may release “non-personally-identifiable” statistical and usage information in the aggregate, e.g., by publishing a report on trends in the usage of its Web Site.

Soket does not use visitor statistics information to identify its Visitors, nor does Soket disclose such information, other than under the same circumstances that it uses and discloses PII, as described below.

Our services are not directed at or developed for persons under the age of 18.

Cookies

A cookie is a string of information that a web site stores on a visitor's computer, and that the visitor's browser provides to the web site each time the visitor returns. Soket uses cookies in a limited fashion to help Soket identify and track Visitors, their usage of the Soket Web Site, and their web site access preferences. For example, if a Visitor accesses the Soket Web Site and designates that he or she would like to have login information saved, Soket will use cookies to store login information. Soket visitors who do not wish to have cookies placed on their computers should set their browsers to refuse cookies before using the Soket Web Site; provided that, in such cases, certain features of the Soket Web Site may not function properly or in the most optimal manner.

Soket End Users

Gathering of Personally Identifiable Information (“PII”)

Certain Soket End Users choose to interact with the Soket Platform in ways that require Soket to accept Personally Identifiable Information about such End Users (“PII”). For purposes of this Privacy Policy, PII generally means any information that could be used to identify the User, such as the User’s name, physical address, phone number (fixed or mobile), email address, credit card information, or any other data that could be used to personally identify the User. The amount and type of information that Soket gathers depends on the nature of the interaction. Currently, Soket asks End Users who have accounts to provide a first and last name, email address and Soket Platform password. End Users are also invited to provide additional information, such as gender, date of birth, address, time zone and an image to accompany the End User’s Account profile. Soket does not disclose PII to any party other than as described below. And, Soket only obtains PII that is purposely and voluntarily supplied by the End User – each End User can refuse to supply PII, in which case Soket will not obtain any PII about the User.

After a Soket Account is established for a given Customer “Voice” (as defined in the Customer Account set-up process) Soket will have access to information about such Customer Voice as contained in third party social media web sites made available to Soket through the Customer. In such cases, Soket will comply with the Terms of Service for these sites and will collect non-published information only to the extent necessary or appropriate to fulfill the purpose of the Customer’s/End User’s interaction with Soket, including providing such information to affiliate Web sites of Soket (each, a “Soket Affiliate Site”) in furtherance of the Soket-Customer engagement. Soket may use event and related information about a given Customer Voice as published on third party social media web sites to supplement Soket’s services and offerings.

When a Soket End User establishes an Account for a given Customer Voice, the End User will be asked to provide payment via credit card, which credit card information will be used to pay ongoing monthly Account Fees. We use 3rd party billing services over which we have no control. We will use our best efforts to make sure that your credit card number is kept strictly confidential by using only 3rd party billing services that use the latest security encryption technology to protect your credit card number from unauthorized use. However, by establishing an Account you acknowledge that Soket shall not be responsible for any misuse of your credit card information by a third-party.

Protection of Personally Identifiable Information (PII)

Soket discloses PII only to those of its employees, contractors, and affiliated organizations who (i) need to know that information in order to process it on Soket’ behalf or to provide services available at a Soket Affiliate Site, and (ii) have contractually agreed not to disclose it to others. Some of those employees, contractors and affiliated organizations may be located outside of your home country (or use servers that are located outside of your home country); by establishing a Soket Account for one or more Customer Voices, you consent to the transfer of such information to them.

Soket will not rent or sell PII to anyone. In situations where we are obligated by law, we may also disclose information in order to investigate, prevent or take action regarding suspected or actual prohibited activities, included but not limited to, fraud and situations involving potential threats to the physical safety of any person.

Soket Does Not Use or Obtain Sensitive Information About Users

Other than as expressly described in this Privacy Policy, Soket does not currently use or seek to obtain information about an End User’s browsing history (i.e, web sites visited) or Web-based purchasing history, or any Sensitive Consumer Information (“SCI”), which generally means information about an End User such as financial account numbers, insurance plan numbers, or information about medical conditions.

Another way we take care regarding sensitive data is to ask user’s permission regarding its use. For example, Soket will not use an End User’s current GPS geographic location unless we or one of our partners have previously obtained permission to do so.

Soket May Contact Users Via User-Provided Email

If you are a Soket End User and have previously supplied your email address, Soket may occasionally send you an email newsletter to tell you about new features, solicit your feedback, or just keep you up to date with what's going on with Soket and our products. So as not to burden End Users we expect to keep this type of email communication to a minimum. If you do not wish to receive such communications from us, , an “opt-out” link is included in every promotional email/newsletter that End Users receive from Soket.

If you send us a request (for example via a support email or via one of our feedback mechanisms), we reserve the right to publish it in order to help us clarify or respond to your request, or to help us support other End Users. Soket takes all measures reasonably necessary to protect against the unauthorized access, use, alteration, or destruction of PII.

How We Safeguard & Use Aggregate User Data

Non-PII End User data that we gather, including demographic data, is only retained in an aggregated form, so that information about an individual End User cannot be retrieved. All the data we hold is protected by multiple layers of physical, electronic and administrative safeguards, to secure it against accidental, unauthorized or unlawful access, use, modification, disclosure, loss or destruction. Soket may use aggregate non-PII data derived from Visitors and End Users for purposes of improving the Soket Platform or otherwise enhancing Soket’s capabilities and offerings.

Privacy Policy Changes

Although most changes are likely to be minor, Soket may change its Privacy Policy from time to time, and in Soket’ sole discretion. Soket encourages Visitors and End Users to frequently check this page for any changes to its Privacy Policy. A Visitor’s and End User’s continued use of a Soket web site or the Soket Platform after any change in this Privacy Policy will constitute acceptance of such change.

Contact Us for Further Information

If you have any questions about this Policy or our privacy practices, please email us at privacy@soket.com.


This Privacy Policy was last updated on October 17, 2012